FAQs

What does “tap” stand for?
tap is actually both a verb and an acronym - the verb being what we would like you (our clients) to do – tap into our expertise so that you can tap into your talent and potential – and a the acronym being talent and potential, speaking to the strength inherent within their business, both people and strategy.
Do you provide after hours and weekend support and assistance, say for retail or other types of non-regular office hour businesses?
We would look at that on a case by case basis. Our office hours are typically Mon-Fri 9-5pm EST, and although we try to maintain a healthy work-life balance, our clients are important to us and we will do our best to serve their needs when they need us the most. Some of our clients are in differing time-zones, so we are used to that.
What form of payment do you take?
Our HR Helpline support and HR in a Box services are on a credit card basis. Otherwise, all other services are typically invoice-based and our clients send us a cheque or electronic payment. If you would prefer to pay by credit card, arrangements can be made, just let us know up-front that this is how you would like to settle the transaction.
For HR in a Box, how do we access the products and services?
For the phone consultations, ideally its best if you contact us by email to set up an appointment time, otherwise call one of our numbers listed on our contact page – we usually get back to you that same day or within 48 hours. For access to the products included, you will soon have the ability to download them directly from our website, however in the meantime, please you contact us by email to set up an appointment time, otherwise call one of our numbers listed on our contact page – we usually get back to you that same day or within 48 hours.
What are the typical HR tools, practices and systems needed in small and medium companies?
Every business if a little different, as are their needs. Retail, dental offices, franchised outlets, health clubs, grocery stores….all are unique in their own way, have different levels of client interaction, employee responsibility levels, pay methods, operating hours, and operating policies. And although there are differences, some things are just good business practices and should always be in-place – employment contracts, basic policies (attendance, vacation, time off, sick leave, and code of conduct), a performance management system, familiarization with legislative requirements, health and safety, and ways of dealing with tough situations such as poor performance or terminations.